Revo Support

STATUS: ACTIVE

COMPATIBLE VERSION: 3.2

1. WHAT IS MEWS?
2. HOW DOES MEWS <-> REVO INTEGRATION WORK?
3. CONFIGURATION IN REVO
4. HOW TO MAKE A ROOM CHARGE
5. HOW TO MAKE A REFUND OF A ROOM CHARGE
6. HOW TO RESEND OFFLINE (WITHOUT INTERNET) CLOSED ORDERS TO MEWS

1. WHAT IS MEWS?

MEWS is a cloud-based Property Management System (PMS), flexible and feature-rich. It helps you simplify hotel tasks and make the most of revenue opportunities by combining cloud technology with value-added tools.

You can find more information about Mews here and here

2. HOW DOES THE INTEGRATION BETWEEN MEWS <-> REVO WORK?

This integration allows you to use one of the most innovative PMS systems in Europe with REVO. You can now manage bars, restaurants, and other hotel outlets directly from your PMS, offering guests a modern and seamless experience.

With the MEWS <-> REVO integration, you can:

Post charges from REVO to the guest’s account (room/bed).
Send all restaurant revenue (cash, card, etc.) to the PMS.
Search for customers.

3. SETUP IN REVO

INTEGRATION SETUP

1. Log in to the back-office of Revo XEF.

2. Go to Integrations / INTEGRATIONS.

3. Click + New, search Mews and select + Add.

4. Fill in the following fields:

Active:
Name: Give the integration a name.
Test: Disabled.
Client Token: Generated in the back office if you activate test mode.
Access Token: Provided by MEWS.

5. Click Save and more options will appear:

Only Room Charge: Enable this if you only want to send room charges.
Room Charge Accounting ID (Service ID): Link to the Mews Service ID.
Others Charges Accounting ID (Outlet ID): Link to the Mews Outlet ID.
Tip Accounting ID: Link to the Mews Tip Accounting ID.
Pricing: Cannot be edited.
Order prefix: Add a prefix to orders. Example: MEWS2025-.
Accounting IDs: Match REVO's general groups with the MEWS IDs.

Learn how to create them here.
Tax types: Use the drop-downs to select the tax rates from your Mews account.
Room classifications to deny charge: Select the room classifications you do not want to allow charges for. Leave empty to allow all.
View Services Permissions: Add permissions to show the PMS button in the app.
Room charge signature: Enable it to request the guest’s signature.
Print signature: Choose whether you want to print the signature.

6. Click Save.

PAYMENT METHOD SETUP

1. Go to Settings / PAYMENT METHODS.

2. It will have been created automatically. You can edit it by clicking .

Active:
Name: Mews.
Open cash drawer:
Quick access: Enable it if you want to keep it handy.

Requires Revo XEF Advance.
Requires end-of-day cash float: Enable it if required.
Change management: Not allowed.
Type: Room Charge Mews.

4. Click Save.

5. Make sure all Groups have the General Group correctly assigned.

At this point, it is worth noting that REVO recommends assigning general groups item by item, so that in the back-office statistics you can use the general group filter.

REVO recommends assigning a general group to each item so you can use the filter in the back-office statistics.

You can also activate the option "General group required", so it becomes a mandatory field when creating products.

Go to Settings / ORDER SETTINGS.

It is essential to ensure that Accounting IDs are correctly sent to Mews.