Next, we explain with an example how to perform a One-time Action in the Intouch Backend.


Into consideration:

  • You need to have an Intouch Plus or Pro Plan to be able to perform One-Time actions.
  • If we are going to send an email, we need to have a previously created template.

Example: We will send an email to the user whose phone number matches our criteria in the filter.

  • We select a target audience, applying Filter members for example: Phone number and we go to Search.



  • Once we have the member or members, we go to One-Time action.



One-Time Action

We complete each of the steps and click Next

  1. Campaign details: Defines the campaign type, name and description.



  1. For members: Define the members who benefit from the campaign.



  1. Actions: Define the actions to take, when the conditions are met. Example: + Add action --> Send Email

We will + Add action:



We select Send Email:



We select previously created email template.



Podríamos añadir más de una acción si lo necesitamos.

  1. Preview: Campaign Summary



We click on Save.